There are a few reasons why your card could have decline. Below are the most common reasons and how to resolve the issue!
- Failed PaymentInfo: Do Not Honor
- This means that your bank is blocking the charge from processing. Please contact your bank and have them clear the charge.
- Failed PaymentInfo: Insufficient Funds
- This means that the card you are using does not have enough funds or is over its limit. Please review your personal information and reattempt the transaction.
- Failed PaymentInfo: Kount risk identified
- This is an internal issue on our end. Please contact support@solpeople.com and we will assist you in getting this resolved.
- Failed PaymentInfo: Declined - Suspected Fraud
- This means that your bank is blocking the charge for potential fraud. Please contact your bank and have them clear the charge.
- This means that your bank is blocking the charge for potential fraud. Please contact your bank and have them clear the charge.
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